Warranty Policy

Domestic Warranty Policy:

All of our products come with a 90-day warranty, starting on the date of delivery. If your item breaks during this 90-day period, please reach out to customer service at sales@shaftconnect.com and we will begin the process to replace your item free of charge, exchange your item, or process a refund.

We may require that you ship back the broken item so that our product team can inspect and determine the cause of breakage. We will send you a return label via email to send back the item.  Replacement items, exchanges, and refunds will not be shipped/processed until the broken item has been received and inspected.

Improper installation of an item and/or normal wear and tear will not be eligible for a warranty claim. This will be determined by our product team at our sole discretion.

If you opt for a refund, any shipping amount paid on the original order will not be eligible for a refund.

International Warranty Policy:

All of our products come with a 90-day warranty, starting on the date of delivery. If your item breaks during this 90-day period, please reach out to customer service at sales@shaftconnect.com.

We may require clear images of the broken item so that our product team can inspect and determine the cause of breakage. Improper installation of an item and/or normal wear and tear will not be eligible for a warranty claim. This will be determined by our product team at our sole discretion.

If your warranty claim is approved, we will refund you for the full amount of the item.  Any shipping amount paid on the original order will not be eligible for a refund.