Building supplies orders will be shipped out by the next business day.

Yes of course - The order will ship out by the next business day but you can upgrade the shipping speed to UPS 2-Day Air or UPS Standard Overnight.

Please reach out to our Support Team here if you would like to modify your building supplies order. We will do our very best to accommodate your request.

We ship out very quickly so there could be times when shipping processes your order before support has an opportunity to make the modification.

Please reach out to our Support Team here if you would like to cancel your building supplies order. We will do our very best to accommodate your request.

We ship out very quickly so there could be times when shipping processes your order before support has an opportunity to make the order cancellation.

If your order is shipped out before the cancellation is processed, you may start a Return here.

By the following business day, you'll automatically receive a shipping confirmation email with tracking details as soon as your building supplies order departs our facility. If you did not receive a tracking email, please ensure that the email address used for the order is accurate OR check your spam folder.

For building supplies orders, we offer USPS Ground Advantage (Economy Shipping), UPS 2-Day Air, and UPS Standard Overnight delivery options.

If you are located in the USA, but outside the continental 48 states, your ferrule order will be shipped via USPS Priority Mail.

If you selected UPS Standard Overnight delivery, then yes, your package is eligible for a shipping refund. Please reach out to our support team here to request a refund.

Note: Saturday & Sunday do not count as delivery days.

If you selected UPS 2-Day Air, then no, your package is not eligible for a shipping refund.

We understand your disappointment when a package shipped via UPS 2-Day Air arrives later than anticipated, and we sincerely apologize for any inconvenience this delay may have caused you. We want to clarify the nature of the UPS 2-Day Air service. While the name suggests a two business day transit time, it's important to note that UPS does not offer a guaranteed delivery date for this specific service. This means that while they aim for a two business day delivery, unforeseen circumstances such as weather, operational adjustments, or other factors can sometimes lead to delays beyond that timeframe.

As our shipping policy mirrors the guarantees provided by our carriers, we are unable to offer refunds based on transit times for services where the carrier themselves does not provide a delivery date guarantee. We understand this can be frustrating, and we share your desire for consistent and timely deliveries.

USPS Ground Advantage and USPS Priority Mail packages are not eligible for a refund as USPS does not provide a delivery date guarantee.

We will not make any exceptions to this policy.

We sincerely apologize that your building supplies order arrived damaged. We will be with you every step of the way to ensure you get a replacement order shipped out as quickly as possible.

To begin the process, please fill out the Damaged Package form here.

If your package appears to be delayed or lost, please reach out to our support team here. We will do our very best to get your order in your hands as quickly as possible.

Yes we do! After entering your shipping address at checkout, you will be presented with the shipping options and prices.

Customs Duties & Taxes: We try to make this as easy as possible. We will collect the duties and taxes that you are required to pay and remit those on your behalf. This will save you time and you will know the full transparent price before placing the building supplies order.

Please visit our Returns Center here for more information on return eligibility and to start a return.